Our collars are sized according to your dog’s ACTUAL NECK SIZE, not by the total length of the collar.
Your dog’s neck size should correspond with the first number of the size collar you’re ordering.
For example, a dog with a neck size of 12″ would need a size 12″ – 13″ collar.
Measure the center of your dog’s neck with a cloth measuring tape.
Be sure to pull the tape right up to your dog’s neck with no slack, just as you would if you were taking your own waist measurement.
For thick coated dogs, pull the tape through the coat and down to the dog’s neck.
If you have any questions at all about getting an accurate measurement for your dog, please contact us at email@example.com.
Need a little more help?
Just take a photo of your dog’s current collar laid out against a tape measure like in the below photo.
Send your photo to our main email address, and we’ll let you know what size to order based on your photo.
RETURN/EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF DELIVERY
– due to its customized nature, we can’t issue a full monetary refund on this item
– a 20% exchange fee + $5 shipping fee will apply to all exchanges
– a 40% return fee + $5 shipping fee will apply to all monetary returns