FAQ

All of our collars, leashes and accessories are handcrafted in the USA from start to finish.

Production times vary depending on the type of item you order.

Each item will have its production time stated on the bottom of its product listing.

If you order more than one item, your order will be held until all items are finished.

We do offer rush service for those of you who need their orders sooner.  CLICK HERE for details.

California Collar Co. does not accept items for repair.

If any spots, studs, crystals, gemstones, ornaments or nameplates break, come loose or fall off within one year of purchase, we will send you the materials to repair them at no charge. Materials requested for any of these items after one year will incur a small replacement fee.

For those who don’t wish to attempt their own repair, we suggest bringing your collar/leash and its replacement parts to your local shoe repairman.  He/she will usually have the tools available to fix just about any repair that may need to be done.

This offer does not extend to any other materials including leather, lambskin linings and Mudpuppy material. None of these materials are available for replacement at this time.

A dog collar is a lot like a pair of shoes, and you should expect it to age accordingly.  You wouldn’t expect to wear a single pair of shoes every single day throughout your entire lifetime, and the same goes for your dog’s collar.

More active dogs and those who wear their collars 24-7 will wear out their collars sooner than less active dogs will.  Dogs who are bathed infrequently will also wear out their collars sooner (dirt and dander has a habit of working its way into the leather and degrading the fibers over time).

We find that most of our collars last anywhere from 3 to 5 years, depending on the lifestyle of the dog.  Of course we have lots of customers whose collars last much longer than this, but it’s a good general guideline to go by.

You can view our Return Policy here:  https://cacollarco.com/returns/