Return Requests

RETURN SHIPPING LABELS (USA):
Return shipping labels can be accessed via the “Start A Return” button above.

RETURN SHIPPING LABELS (International):
We are unable to provide return shipping labels for international orders. All fees associated with returning items from outside the USA are the responsibility of the customer, regardless of the reason for return.

Unfortunately there is no way to resize an item once it’s been made. If an item doesn’t fit, you’ll need to return it for a refund and purchase a replacement item in a different size.

When a nameplate is removed from a returned collar, priority is given to retaining the condition of the collar that has been returned. It’s for this reason that we rarely reuse a returned nameplate.

Be advised that the reuse of a returned nameplate will not reduce return/restocking fees, nor will it reduce the cost of a replacement item.

We do not offer exchanges at this time. If you’d like a different size, color, width, style, etc, you’ll need to return your original item and purchase another.Leave us a note that your order is an exchange and we’ll do our best to prioritize your order so you don’t have to wait too long for your replacement.

– most of these items can be returned for a full refund of purchase price
– there is a 20% restocking fee on the Basic Nameplate Collar
– adding a nameplate to any other item in this collection will incur a 50% restocking fee
– shipping charges are non-refundable

– most of these items can be returned for a full refund of purchase price
– there is a 20% restocking fee on the Mudpuppy Nameplate Collar
– adding a nameplate to any other item in this collection will incur a 50% restocking fee
– shipping charges are non-refundable

– these items can be returned for a full refund of purchase price
– shipping charges are non-refundable

– refunds are not available on personalized nameplates or ID tags
– if a nameplate is added to any item that doesn’t already include one in the design, there will be a 50% restocking fee on that item
– there are no exceptions to this policy

Due to their customized nature, we can’t issue full refunds on these items.

– a 20% restocking fee will apply to all items, without exception
– shipping fees are non-refundable

This includes items from the following collections:

– Custom Basics
– Custom Collection
– Ombré Collection
– Toy Breed Collection
– Custom Leather Leashes

Remember that we depend on you to give us accurate sizing information for your dog and also provide several ways for you to obtain proper sizing, including contacting us directly for help. Restocking fees will not be waived due to sizing issues, without exception.

No one knows your dog better than you do, and it is ultimately up to you to determine which items would be best suitable for your individual situation. Restocking fees will not be waived for suitability reasons, without exception.

We have chosen each aspect of our color line so that everything coordinates well, so there is little risk of choosing a color scheme that doesn’t “go”.  And while we do our best to represent all material colors accurately, settings can differ from monitor to monitor and expectations can differ from person to person. Restocking fees will not be waived due to color choices, without exception.

We will always do our best to help you choose the most appropriate products and loveliest color schemes for your dog, but ultimately those choices are yours and yours alone to make. Restocking fees will not be waived due to recommendations made by our staff, without exception.

California Collar Co. products are handcrafted by human beings out of natural materials which means there may be a small imperfection from time to time. Restocking fees will not be waived due to minor imperfections.

Restocking fees will not be waived due to existential crises. 😉